FAQ

What does this trip include?

Your certificate includes two nights accommodations in Las Vegas plus a $50 DiningAdvatange e-gift card

Activate your certificate online within 30 day of receipt. After you complete the online activation process, you will receive a phone call from a guest representativ. The guest representative will go over the details of your stay, discuss available travel dates and collect the required $50 room tax deposit by credit card.

During this confirmation call you may be able to buy an upgrade to a resort hotel, extend the length of your stay and explore other options that may be available during the dates of your stay. Also, at this confirmation point, you can choose to cancel your arrival date and receive a full refund of your deposit, or you can explore other discounted travel packages and special offers that may be available. After you finalize everything with your guest representative, we will book and pay for your accommodations.

You may also pay your tax deposit through the US Mail with a personal check, cashier’s check or money order; Please do not mail deposit until after speaking with your guest representative.

Casablanca Express
P.O. Box 4399
Woodland Hills, CA 91367-4399

Please make sure to include your CERTIFICATE NUMBER and contact information when mailing in your deposit by US Mail.

We suggest that you keep in mind that your requested arrival date needs to be at least 60 days away and before the must travel by date of June 28th, 2019. We are happy to schedule your trip on any Sunday, Monday, Tuesday or Wednesday where we have availability. Generally, we do not have availability during major holiday or convention periods.

Your travel package will be mailed approximately 10 days prior to your arrival date. Your travel package will include the voucher you will use to check into your room as well as your DiningAdvantage e-Gift card/code.

What this certificate does not include: Air or Land transportation, transfers, meals, or any incidental expenses like phone calls, gratuities or entertainment. Hotel/motel may ask for a credit card or a deposit when you check-in to cover incidental expenses. Daily Resort Fees are not included.

Certificates must be redeemed online. 60 days advanced scheduling required for reservations. A $50 room tax deposit required. Reservations are subject to availability. Valid for Sunday through Thursday nights. (Friday & Saturday nights may be available for a surcharge, please ask when speaking with your guest representative). Transportation, incidentals and daily resort fees/room taxes not included. Credit card or deposit may be required at check-in; cannot be resold, bartered, or combined with other certificates or offers. One voucher per household, per year. No cash value, no cash back for unused portion. Group travel is strictly prohibited. Group travel is defined as multiple certificates being used by groups and/or related parties for concurrent or consecutive stay. Travel packages (including check-in documents and DiningAdvantage e-gift card/code) are mailed 14 days prior to a confirmed arrival date. Room Tax Deposit refunds (if any) are mailed 30 days after arrival date. All hotel/motel assignment is at the discretion of Casablanca Express. Any exceptions or special arrangements may require a fee. Contact Casablanca Express customer service with any questions at help@casablancaexpress.com (Please refer to certificate code ELVG). This giveaway is sponsored by surveyvape.com. Travel services provided by Casablanca Express Inc. CST #1020730-50.

Please note, we suggest you keep in mind that we are not able to make any reschedules once we have scheduled your arrival date. We cannot make name changes, you can’t buy or sell this certificate, you can’t combine this certificate with any other certificate, discount, special promotion or anything else. Any exceptions or special arrangements will incur additional fees. This travel package is only valid for the items described herein. No other representations, oral or written will be honored.